Returns + Exchanges
Returning an unwanted item
Every 5428 product is individually produced before despatch and not bulk produced to ensure every item is examined thoroughly to avoid any faults.
Each customer is entitled to a 7 working day grace period to return an unworn/unopened item for a full (excl *shipping charge) refund. This is to allow the customer time to examine their purchase and decide if they are happy with it or not. We can only refund the credit card used for the original transaction and after we have received the item back into stock. We cannot offer cash as a refund option. We cannot refund an item if it is returned after the grace period.
Delivery/Postage costs to return items to 5428apparel.com
We will only refund return delivery/postage costs if the return is a result of our error with the item. In the event of an error with an item we must be notified of this error within 7 working days and the incorrect item must be returned within 21 days. Incorrect items returned to us outside of 21 days are not eligible for a reimbursment of the postage costs incured by the customer.
Unwashed or unworn merchandise may be exchanged for a different size / style / store credit if received within a further 23 days after the 7 day grace period has passed (total returns time of 30 days).
If an item returned is found to be ineligible for return/refund/exchange for reasons stated within these terms, the customer will be responsible for the shipping costs we incur to send the item back.
How to send your item back
Before any item can be sent back you must first contact us by way of email at firstname.lastname@example.org and a member of the team will aid you.
What are the return shipping costs?
Shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer. (If you wish to exchange a shirt for a bigger/smaller size please see the next point).
Return Postage Costs Important: We cannot accept personal cheques, franked or any prepaid self addressed envelopes as payment for return shipping costs. Please do not send this method of payment as it will cause a delay in dealing with your order.
The following are the payment options for your return shipping costs;
- Rep of Ireland ONLY Registered Post €6.00
- UK, Rest Of Europe Registered Post €8.50
- U.S.A & Rest Of World Registered Post €10.50
- Northern Ireland Registered Post €6.50